Cloth and Confetti’s story starts similarly to many of our customers, where they had previously been relying on a manual process to manage their bookings. This led to double bookings, overbooking, and...
Cloth and Confetti’s story starts similarly to many of our customers, where they had previously been relying on a manual process to manage their bookings. This led to double bookings, overbooking, and being short of stock that customers had reserved. With Booqable allowing for a more autonomous rental management system, these problems have been entirely erased.
The events industry is among the most competitive in the world, so it makes sense that event rental companies need an efficient and future-proof way to manage their inventory. With Australia handling the COVID-19 situation better than most other countries, the number of events that can go ahead and be catered to is rising.
Cloth and Confetti was founded in 2019 by a pair of Melbourne-based creatives as an event and wedding styling company. They offer luxury hire items, design, and beautiful wedding table styling to customers located all over Australia looking for a personal touch for their wedding.
The event rental company’s primary focus is creating what they like to call “sustainable style,” which means that all their products are earth-friendly. This is achieved not only through the materials used but also where items are sourced from. Most of them come from local Australian artisans, designers, and makers.
Cloth and Confetti mainly operates sales through bookings that customers place on their website. Online bookings enable customers to browse the collection and request a quote at any time of day, which has helped them see a significant increase in orders since installing Booqable on their WordPress website less than a year ago.
“Our website looks professional, and Booqable fits seamlessly in with the HTML buttons and cart function, without becoming a second clunky website that we experienced with other rental systems.”
When Cloth and Confetti was looking for rental software to integrate with their WordPress website that ran WooCommerce, they needed something easy to install and use. After trying other options that didn’t integrate well with their website, they picked Booqable for its professional style and seamless website integration.
“The ability to integrate the Booqable buttons directly with WooCommerce has made online bookings a streamlined and easy process for our B2B and B2C customers. Our customers say our service is efficient, super easy, and fast!”
Now, customers can quickly and easily make bookings online and even out of office hours. This has led to an incredible increase in bookings, and Cloth and Confetti can now capture all of the information they need from clients thanks to the customizable checkout fields.
A common problem among rental companies that don’t use an online booking system is the reliance on manual processes. Unfortunately, these tasks take too much time as your business grows, which increases the risk of double bookings and therefore requires effective rental software with online booking capabilities.
“The calendar and inventory tracking systems in Booqable have become invaluable tools to our business and ensure we don’t disappoint our customers, who are planning one of the biggest days of their lives.”
Not only has Booqable allowed Cloth and Confetti to accept bookings out of hours and prevent mistakes like overbooking, but it has also been excellent for their staff and clients. Now, every team member can check availability using the calendar, and training new hires to use the software is quick and easy.
Since integrating Booqable into their order workflow and online booking, Cloth and Confetti has seen their event rental business transformed. This resulted in a lot of praise from their clients that compliment the efficient service and ease of booking they can now provide.
“Thanks so much for the napkin hire, they looked absolutely beautiful, and the pickup and drop off process was super easy.” – Celebrait Weddings
“The team was so easy to deal with, nothing was too hard, and the product was beautiful! Will use again for more events 100%!” – Simone, Bride
“Cloth and Confetti’s responses and handling times were so quick! Super efficient, and I can’t wait to see what else her business will offer in the future!” – Demie, Petite Paper Co.
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