Privacy Policy

SECTION 1

Introduction

Salad Days B.V. and its affiliates (“Booqable”, “Salad Days” or “We”) collect and process a lot of information. This Privacy Policy explains how we collect, use and store your personal information—whether you are a user of our applications or services (together, the “Service”), a customer that shops at a store using our technology, or whether you’re just visiting this website. By using Booqable’s Service, or by dealing with a person using Booqable’s Service, you are agreeing to the terms of this Privacy Policy and, as applicable, the Booqable Terms of Service.

We may update this Privacy Policy from time to time, in order to reflect, for example, changes to our privacy practices or for other operational, regulatory, or legal reasons. If we make changes to this Privacy Policy, we will notify you of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

SECTION 2

Information from users

If you are a user, you agree to post a privacy policy on your website that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by Booqable and other third parties. In addition, if you are collecting any sensitive Personal Information from your customers (including information relating to political opinions, medical or health conditions, racial or ethnic origin, trade union membership, religious or philosophical beliefs or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive Personal Information by Booqable and other third parties.

What information do we collect from users and why?

  • We collect your name, email address, company name, address, and credit card details.
    • We need this information to provide you with our Services; for example, to create your account, confirm your identity, contact you, and invoice you.
  • We collect data about the Booqable-hosted webpages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
    • We need this information to troubleshoot, give you access to and improve our Services.
  • We collect Personal Information about your customers that you share with us or that customers provide during checkout.
    • We use this information to provide you with our Services and so that you can process orders and better serve your customers.
  • We will also use Personal Information in other cases where you have given us your express permission.

When do we collect this information?

We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

SECTION 3

Information from our users’ customers

What information do we collect and why?

  • We collect various types of information (“Customer data”) about our users’ customers. Customer Data may include, without limitation, personal information such as names, email addresses, phone numbers and payment information.
    • We need this information to provide users with our Services, including supporting and processing orders, authentication, and processing payments.

When do we collect this information?

  • Information is collected in the Booqable hosted checkout when a user’s customer places an order on a user’s site, or when our users submit various types of information and data into the Service trough the Booqable administration console or trough Booqable’s API.

SECTION 4

Information from Booqable website visitors and support users

What information do we collect and why?

  • From Booqable website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
  • From telephone support users, we may collect your phone number and call audio.
  • From chat support users, we may collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.

We use this information to provide and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

  • We collect this information when you visit Booqable-hosted webpages, use Services offered on our websites or engage with us either by email, instant message, or phone. We also collect any additional information that you might provide to us.

SECTION 5

Information from cookies and similar tracking technology

A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does Booqable use cookies and similar tracking technology?

  • We use cookies to recognize your device and provide you with a personalized experience.
  • We also use cookies to serve targeted ads from Google and Facebook.
  • Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit  https://www.networkadvertising.org/understanding-online-advertising.
  • We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we may not always alter our data collection and usage practices when we detect such a signal from your browser.

SECTION 6

When and why do we share Personal Information with third parties?

  • Booqable works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.
    • Personal Information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • Personal Information may be shared with third party vendors to help us conduct marketing and/or advertising campaigns.
    • Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
  • Booqable will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this Section 6.

SECTION 7

What do we do with your Personal Information when you terminate your relationship with us?

  • We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

SECTION 8

What we don’t do with your Personal Information

  • We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific Booqable users you may be interacting with) for the marketing of their own products or services.
  • If you are a user using Booqable’s Services, we do not use the Personal Information we collect from you or your customers to independently contact or market to your customers. However, Booqable may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

SECTION 9

How do we keep your Personal Information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
  • We are certified as PCI DSS Level 1 compliant. PCI-DSS requirements help ensure the secure handling of credit card information by merchants and service providers.
  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

SECTION 10

Residents of the European Economic Area (“EEA”)

Booqable works with users around the world, including in the EEA. Your personal information is processed by Salad Days B.V. in the Netherlands. Please note that as part of our service, we may transfer your personal information to other regions, including to the United States. In order to ensure that your information is protected when transferred out of the EEA, Booqable only relies on vendors complying to the EU-U.S. Privacy Shield.

For more information about the EU-U.S. Privacy Shield, please visit https://www.privacyshield.gov/

Additionally, if you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. In order to exercise these rights, please reach out to us using the contact information below.

SECTION 11

Control and access to your Personal Information

You retain all rights to your Personal Information and can access it anytime. In addition, Booqable takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Service may not function properly.


If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how Booqable processes your personal data, please contact Booqable by email at support@booqable.com, or by using the contact details below:

Salad Days B.V.
 Zamenhofstraat 108 unit 302 
1022 AG Amsterdam
 Netherlands