Pro Am Cycles is based in the beautiful region of Mallorca, Spain, run by Jules as a family-operated business providing bike rentals to anyone between the ages of 18-month to 80. The company serves tourists, families, hobby cyclists, and enthusiasts, and customer service has been key to their operation. The service provided by Jules and his mechanic is helpful, understandable, and relatable, helping the business to double its turnover in three years.
Before Booqable, Pro Am Cycles relied on a self-built booking system that was designed by the previous owners. As business expanded, manually managing bookings and availability, plus client requests for walk-ins, deliveries and online reservations became difficult for their small team. Jules was looking for something to help the expanding bike rental business and support the everyday operation without creating an unnecessary added complication.
Pro Am Cycles found Booqable, and was able to transform their business management through the website integration features and the online booking system. Jules knew this was the exact way they would be able to manage future expansion by connecting directly to their website and automatically updating availability. This affordable solution for Pro Am Cycles is now supporting the business expansion that they needed from the company’s bike rental services, all without changing the core aspect of their customer service.
Making bike rentals easier to book online
The ability to make online bookings for customers easier for Pro Am Cycles was essential. The previously installed system did not allow the business to expand in this way and had to take up additional time through manually inserting products or amending availability.
The time added on to the task of managing bookings through both walk-ins and the online booking system was also something that they needed to cut down as their business grew. The need for an easier method of facilitating online bookings of bike rentals through their existing website was something they had been trying to develop since day one.
Booqable’s website integration system allowed the team to install new functions and make them easier to integrate. Instead of trying to build an entirely new website from scratch, all they had to do was input copy-and-paste code that placed items such as product cards, date selection for returns, and booking buttons on their website and customers could easily book with minimal effort or complicated steps on their end.
Here is what the integration enables Pro Am Cycles to do:
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Make online bike rental bookings from their website.
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Ensure their customer base can see and select the availability of bike rentals at all times.
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Modify products and prices without altering every detail manually from each source.
The fact that the installation makes this much of a difference for the small team working at Pro Am Cycles while juggling workshop activities and customer service during busy periods cannot be underestimated.
Instead of spending precious minutes on manual booking processes, Jules can focus on ensuring happy customers who walk into their shop are well looked after, or ensuring that bikes are prepped for collection in perfect time. This also makes it much simpler for their customers when renting their bikes.
Managing bike rentals through automatic availability
The difficulty with maintaining bike rental availability increased as the business grew; especially when bicycles were rented out through online bookings and walk-ins, as well as needing to manage deliveries and pick-ups. As this was not a system they were using as their team was so small, it was becoming problematic.
This was something they felt they needed to change and that Booqable could assist them with for their bike rental services; the system enables their customer-facing calendar to sync automatically with the back end availability.
This means they can be sure that when a customer is viewing the website, the product reserved cannot be booked by anyone else. They also have their pick up and drop-off dates associated directly with their bookings to keep their calendar structured.
The automatic scheduling features allow the team to:
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Automatically manage reservations and booking availability with every new booking.
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See where each bicycle is throughout its reservation from the point of booking.
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Stay on schedule by managing rental pickups and drop-offs through each reservation made by the customer.
This creates an extremely useful and organized overview of how their day to day business will be run, without the worry of manually updating each section. Jules feels confident the system can help them continue to be well organized when the business begins to get even more busy.
The future of Pro Am Cycles with Booqable
Despite only working with Booqable for a short amount of time, Jules is certain it can offer the business potential for the future. Doubling their turnover over three years as a startup company is a testament to what he and the team do and it will be important that they are able to offer the same warm and welcoming service that their customers have grown to know and expect.
It is a practical solution that is not overly complicated and something that will undoubtedly support their growing bike rental services.
