Dylan started Coastal Sauna Co. in Nova Scotia, Canada to share his passion for saunas with his community. After struggling with managing security deposits and creating a professional website, he chose Booqable to streamline his operations and create a better customer experience.
Coastal Sauna Co.
Dylan founded Coastal Sauna Co. through hard work and dedication. He started the business with a clear vision: to provide high-quality sauna rentals and custom builds to sauna enthusiasts in his area. What makes his business stand out is their custom-built insulated saunas, which offer superior heat retention and a premium experience compared to standard options on the market.
The company serves a growing community of sauna lovers who appreciate the health benefits and relaxation that comes with regular sauna sessions. Customers can have saunas delivered directly to their homes, allowing them to enjoy the experience without leaving their property. This delivery model has proven successful and helped the business establish itself quickly.
Currently, Coastal Sauna Co. operates with a small team of three people who handle everything from bookings and deliveries to maintenance of the sauna units. This tight-knit team has worked together to get the business up and running successfully over the past year, marking an important milestone in the company’s young history.
Website and security deposits
When Dylan was setting up Coastal Sauna Co., he faced several challenges that were holding back growth. Two of the biggest issues were creating a professional website where customers could book saunas and managing security deposits effectively. Without a proper system in place, these tasks were time-consuming and often created friction in the customer experience.
Dylan needed a solution that would allow him to build a website without extensive technical knowledge while also providing tools to manage security deposits for his valuable equipment. After exploring different options, he found that Booqable offered the perfect combination of features he needed.
With Booqable’s website builder, Dylan was able to quickly create a professional rental website where customers could browse available saunas and make bookings. The platform’s built-in security deposit functionality also solved his second major challenge, allowing him to place holds on credit cards and process or release funds when equipment is returned.
Dylan found the support team and YouTube tutorials particularly helpful when setting up his Booqable account. These resources guided him through the setup process and helped him customize the system to meet his specific business needs.
Time savings
Since implementing Booqable, Coastal Sauna Co. has experienced significant time savings in their daily operations. The automated booking system has reduced the amount of time spent managing reservations and communicating with customers. This efficiency has allowed Dylan and his team to focus more on delivering excellent service and growing the business.
With their operational challenges addressed, Dylan has set ambitious goals for Coastal Sauna Co. He plans to double the size of the business within the next five years, expanding their fleet of rental saunas and increasing their capacity for custom builds. As demand for wellness experiences continues to grow, Coastal Sauna Co. is well-positioned to capitalize on this trend with their streamlined operations and customer-friendly booking process.
