Technical Support Engineer

We’re looking for a Technical Support Engineer to join our Customer Success team. As a support engineer, you’ll bridge the gap between our exceptional technical team and customer base.

The work you do will directly impact our customers’ ability to manage and grow their rental business using Booqable. To do this, you’ll be working closely with multiple teams, such as Product Development, Support, and Sales.

What you’ll be doing

• You’ll be the critical source of knowledge on the Booqable platform and APIs, the entire web-stack, and integration methods.
• Be a product advocate within our organization by feeding back technical issues you receive from customers and sharing them with the product team.
• Advising customers about implementation best practices and addressing specific technical problems.

About you

• You’re incredibly customer-focused and motivated by a strong problem-solving mindset.
• You’re able to adapt to new processes quickly while dealing with various technical support requests and challenges.
• You have affinity with Ruby on Rails and React.
• You can make quick, informed decisions under pressure and prioritize your work appropriately.
• You have strong communication skills in English, both written and verbal.

Who we are

Booqable is the leading rental software solution for rental companies worldwide, voted category leader on Capterra and other review platforms. With customers in over 150 countries, we’re on a mission to help rental business owners and teams be successful by giving them the tools they need to work efficiently and grow faster.

This is a full-time role for 32-40 hours/week. You have the opportunity to work remotely in The Netherlands.