This document contains the general terms and conditions applicable to use of the Booqable service, provided by Salad Days B.V., with its principal office located at Blokhuisplein 40, 8911 LJ in Leeuwarden, Netherlands and registered with KVK Chamber of Commerce Netherlands under registration no. 52866297 (hereinafter referred to as “Booqable”).
1. Introductory provisions
The capitalized terms used in these Terms and Conditions, both in the singular and the plural, are understood to have the meaning as described in this article.
1.1. Account: the account of the Customer, which provides access to certain parts of the Platform and allows the Customer to use the Service.
1.2. Additional Features: specific expansions of the functionalities of the Services, indicated in a Quotation. Additional Features may be either (i) standard expansions of the Services, or (ii) expansions specifically developed for Customer.
1.3. Agreement: the agreement between the Parties under which Booqable provides its Services to the Customer, of which these Terms and Conditions, appendices hereto, any accepted Quotations and (if applicable) Custom Term Proposals form an integral part.
1.4. Custom Terms Proposal: written proposal and all appendices thereto, which may or may not include a Quotation, agreed and signed by the Parties, of which these Terms and Conditions form an integral part – and which is one of the ways the Parties may conclude an Agreement.
1.5. Intellectual Property Rights: all intellectual property rights and related rights, including but not limited to copyrights, database rights, domain name rights, trademark rights, brand rights, model rights, neighboring rights, patent rights and rights to know-how.
1.6. Materials: all materials, including but not limited to websites, logos, leaflets, images, texts, video’s, audio, and all other content made available by any Party under the Agreement.
1.7. Customer: any legal entity or natural person acting in the course of its business or profession that concludes an Agreement with Booqable for the provision of Services.
1.8. Party: Booqable and the Customer (plural) or either Booqable or the Customer (singular).
1.9. Platform: the platform to which access is provided by Booqable as part of the Services, accessible through the Website and/or the Booqable mobile app, and of which the functionalities may differ, depending on the agreed Service Plan and Additional Features.
1.10. Quotation: an offer for the provision of paid Services (or trials thereof) to the Customer by Booqable, through the Website (including during registration), included in the Custom Terms Proposal, or otherwise in writing, specifying the Services, the applicable Service Plans and/or (if applicable) the Additional Features, and of which these Terms and Conditions form an integral part.
1.11. Service Plan: the service plan under which Services will be provided under the Agreement, indicated in the Quotation. Depending on the agreed service plan, different features of the Service will be made available to Customers and different pricing may apply.
1.12. Services: the services provided by Booqable to the Customer under the Agreement, including but not limited to the provision of access to the Platform, the Booqable API and Additional Features, the provision of Training, consultancy services, and the development of custom Additional Features for Customer. Functionalities of the Services may differ depending on the Service Plan and Additional Features agreed between Parties.
1.13. Terms and Conditions: these general terms and conditions and any appendices thereto.
1.14. Training: Services provided concerning education, training, workshops, seminars and the like.
1.15. Customer Data: any data processed through the Services by the Customer.
1.16. Website: www.booqable.com
2. Conclusion and fulfillment
2.1. The Agreement is concluded with:
a. the Customer’s completion of the registration form for an Account on the Platform and subsequent receipt of a written registration confirmation from Booqable, automated or otherwise; or
b. the mutual signing of the Custom Terms Proposal, which prescribes the provision to Customer of access to an Account by Booqable.
2.2. In order to facilitate Account registration, the Customer is asked to provide, or will be provided with login information (a unique username and password). The Customer is obliged to use any Accounts made available by Booqable in a careful manner and to keep its login information secure and strictly confidential. Booqable has the right to assume that all acts performed following authentication of these accounts have been performed under the supervision and with the approval of the Customer. The Customer is obliged to notify Booqable immediately if it suspects abuse of and/or unauthorized access to its accounts.
2.3. After conclusion of the Agreement, access to the Services is granted for the duration of the Agreement.
2.4. After conclusion of the Agreement, as well as any additional agreements regarding (trial versions of) Service Plans or Additional Features, Booqable will apply all commercially reasonable efforts to, as soon as possible, provide the Customer with access to the relevant specified Services for the duration of the Agreement in accordance with (if applicable) the Service Plan. Booqable will perform the Agreement to the best of its ability, with due care and expertise.
2.5. The Customer is obliged to do everything that is reasonably required and desired to ensure that the Service is performed correctly in a timely manner. In particular, the Customer will ensure that all information designated by Booqable as essential or in respect of which the Customer should reasonably understand that it is required for the purpose of performing the Services, is provided to Booqable in a timely fashion. The Customer makes sure that the information and details are correct, complete and up to date.
2.6. Some (parts) of the Services may require implementation in order to function properly. Unless agreed otherwise in writing, the Customer is solely responsible for the implementation of the Services.
2.7. The Services may be integrated with third-party products and/or services. Such integration may only occur if Customer first registers with the third party in question and accepts the relevant terms and conditions applicable to those third-party products and/or services. Booqable will in no case be liable or responsible for the functioning of such third-party products and/or services in relation to their integration with the Services.
2.8. The sections 6:227b and 6:227c of the Dutch Civil Code are excluded, insofar as possible.
3. Order of precedence
3.1. In the event of inconsistencies between the documents that together form the Agreement, the following order of precedence will apply:
a. any additional written agreements between the Parties;
b. Quotation(s);
c. Custom Terms Proposal (if any)
d. Appendix 1: Data Processing Agreement;
e. these Terms and Conditions.
4. Access to the Services and duration of Service Plans
4.1. The scope of the Customer’s access to the Services will be determined by the agreed upon Service Plan. If no Service Plan is agreed, or if an agreed upon Service Plan expires or is terminated, the Customer will not be able to access most of the Services until a (new) Service Plan is agreed between the Parties. The Customer will still be able to access its Account during this period.
4.2. In the event that the (accepted) Quotation specifies that the Service Plan will be applicable for a determined period (hereinafter: “Initial Period”), the Service Plan will, at the end of such period, each time be tacitly renewed for the same period (hereinafter: “Renewal Period”), unless the Customer provides Booqable with a notice of non-renewal:
a. at least seven (7) days before the renewal date in the event of a Service Plan with a duration of no more than one (1) month; or
b. at least thirty (30) days before the renewal date in the event of a Service Plan with a longer duration than one (1) month.
4.3. The terms, conditions and pricing of the Initial Period will apply to the Renewal Periods, unless Booqable has provided written notice to the Customer of any applicable amended terms and conditions and/or an applicable pricing increase at least:
a. fourteen (14) days before the beginning of each Renewal Period in the event of an Initial Period with a duration of no more than one (1) month; or
b. sixty (60) days before the beginning of each Renewal Period in the event of an Initial Period of more than one (1) month.
5. Term and termination
5.1. The Agreement will be entered into for an indefinite period of time.
5.2. The Customer may, taking into account Article 5.7, terminate the Agreement at any time:
a. in the event the Agreement was concluded by Account registration, by deleting its Account; or
b. in the event that the Agreement was concluded by way of a Custom Terms Proposal, by notifying Booqable in writing.
5.3. Booqable may terminate the Agreement at any time, provided it takes into account a notice period of six (6) months.
5.4. Without prejudice to any other rights and remedies hereunder, Booqable will be entitled to suspend or terminate the Agreement if the Customer commits a breach of any of its obligations under this Agreement and such breach is irremediable or – if such breach is remediable – the Customer fails to remedy that breach within a period of thirty (30) calendar days after being notified in writing to do so.
5.5. Booqable may suspend or give notice to terminate the Agreement in writing with immediate effect, without notice of default being required, in the event Customer is declared bankrupt, the Customer applies for or is granted suspension of payments, the Customer’s activities are ceased or its business is wound up.
5.6. Where Booqable suspends the performance of the Agreement, Booqable will retain all its rights and claims under the Agreement and the applicable laws and regulations.
5.7. In the event that the Agreement is terminated, the amounts owed to Booqable by the Customer will become immediately due and payable (irrespective of the reason for the termination). The Customer will not have a right to any refunds or restitutions in the event a (paid) Service Plan is applicable to the Agreement at the moment of termination unless the Agreement was terminated as described in Article 5.3, in which case Booqable will provide the Customer with a refund in proportion to the part of the Service Plan that the Customer was not able to use as result of the termination.
5.8. In the event of dissolution of the Agreement, section 6:271 of the Dutch Civil Code and the effect of its provisions in the subsequent sections of the Dutch Civil Code are excluded.
6. Trials
6.1. After or upon entering an Agreement for the use of the Service, Customer may make use of a trial version of a paid Service Plan offered by Booqable (hereinafter: “Trial Service Plan”) with no additional charge. Access to a Trial Service Plan can be requested via the Website or offered (as part of) a Quotation (including during Account registration). Access to a Trial Service Plan is only granted upon receipt by Customer of a written confirmation from Booqable.
6.2. If access to a Trial Service Plan is agreed to between Parties, the applicable Service Plan under the Agreement (or the Customer’s lack thereof) will temporarily be upgraded to the agreed upon Trial Service Plan. The Trial Service Plan will be deemed expired at:
a. the end date of the Trial Service Plan as specified in the Quotation; or
b. the moment the Parties agree to a paid Service Plan.
6.3. Upon expiration, the Trial Service Plan will revert to the Service Plan previously applicable to the Agreement, unless agreed otherwise in the Trial Quotation or unless Booqable, at its sole discretion, decides to extend the Trial Service Plan. If no Service Plan was previously applicable, the Customer will in that event not be able to access most of the Services until a Service Plan is agreed between the Parties.
7. Additional Features and Custom Features
7.1. Either on request by the Customer or on its sole discretion, Booqable may provide a Quotation for Additional Features. Booqable may at all times decide not to fulfill such requests.
7.2. After acceptance of the relevant Quotation by the Customer, access to the Additional Features – insofar as these are not developed specifically for the Customer – will be granted upon receipt by the Customer of a written confirmation from Booqable, automated or otherwise.
7.3. Insofar as the Additional Features agreed upon between Parties are developed specifically for the Customer (hereinafter: “Custom Features”), Booqable will provide access to the Additional Features when they, in Booqable’s professional opinion, meet the agreed upon requirements and/or are suitable for use, and aim to do so on the date specified in the relevant Quotation.
7.4. Custom Features are provided on an ‘as-is’ and ‘as-available’ basis. The Customer indemnifies Booqable and holds Booqable harmless against all third-party claims relating to the use by, on behalf of, or with the approval of the Customer of the Custom Features.
8. Training
8.1. In the event the Services provided by Booqable to the Customer involve Training, the provisions of this Article 8 will apply.
8.2. Unless the Training takes place at a location designated by Booqable, the Customer will ensure the availability of a suitable space and the presence of suitable facilities for the Training.
8.3. Using the information provided by Booqable, the Customer must check for itself whether the level of knowledge and expertise of participants corresponds to the relevant Training course.
8.4. Unless a Training course has been developed for the Customer specifically, Booqable retains the right to change the location of the Training or to combine or merge Training courses.
8.5. Cancellation of the Training course or absence of participants will under no circumstances result in an obligation for Booqable to refund the amount agreed for the Training.
8.6. Unless the Parties agree otherwise, educational Materials are not included in the Training.
9. Consultancy
9.1. With respect to the Materials supplied by Booqable under the Agreement in the context of consultancy Services (hereinafter: “Consultancy Materials”), the Customer will only acquire the non-exclusive, non-transferable and non-sublicensable rights arising from the scope of the Agreement or as further granted.
9.2. Consultancy Materials shall only be used by the Customer for its own use and the specified purpose, unless otherwise agreed. More specifically, the Customer will only use the Consultancy Materials prepared by Booqable for the purposes specified in the Agreement. In the event of a breach of this provision, Booqable will be entitled to charge the standard rate applied by Booqable for the relevant use of the Consultancy Materials, with a surcharge of fifty percent (50%) for the unauthorized use by the Customer, without prejudice to Booqable’s right to claim (additional) damages. In addition, Booqable shall in that case have the right to revoke the license to use the Consultancy Materials.
9.3. Booqable will supply Consultancy Materials consisting of reports, data overviews or records if this is a standard part of the Service provided or if the Parties have agreed this in writing. The form and frequency of the aforementioned reports, data overviews or records shall be laid down in the Agreement. Booqable cannot guarantee that any such (computerized or automated) Consultancy Materials supplied in the context of this Agreement will be completely free of errors.
10. Additional Work
10.1. Customer may request Booqable to perform work, not concerning Additional Features, that falls outside the Agreement (hereinafter: “Additional Work”) at any time. Booqable is not obliged to comply with such requests. In case of such a request, Booqable will inform the Customer in advance of the associated (estimated) costs for the Customer and will only perform the Additional Work after Customer’s approval.
10.2. For Additional Work that Booqable can demonstrate to be reasonably necessary for the provision of the Services, or when such necessity reasonably follows from the Customer’s instructions, Booqable will not require approval. Such Additional Work will be performed on a subsequent costing basis at Booqable’s usual hourly rates. Other costs incurred may also be charged to the Customer.
10.3. Booqable will, when performing Additional Work, always charge the Customer the agreed rates, or in the absence thereof, its usual rates. Booqable may determine that the Additional Work requested by the Customer actually falls within Additional Features. In such cases, the provisions of Article 6 will apply.
10.4. Refusal by Booqable of a request for Additional Work will in no case constitute grounds for termination or dissolution of the Agreement or any Service Plans.
11. Customer data
11.1. All Customer Data will remain the property of the Customer. Booqable will not make any proprietary claims with regard to any Customer Data.
11.2. The Customer provides Booqable with a non-transferable – and as far as necessary for performance of the Agreement – sublicensable license to use the Customer Data for the duration of the Agreement, insofar this is required for the provision of the Services.
11.3. In addition to the license specified in the previous subsection, Booqable will receive an irrevocable and unrestricted license to use any analyses, reports and results generated by using Customer Data, in anonymized or aggregated form for its own purposes, such as improvement of its services – provided all relevant applicable legislation, such as the General Data Protection Regulation, is adhered to.
11.4. Booqable will use reasonable endeavours to protect the Services against misuse, abuse and unauthorised access to the Customer Data.
11.5. The Customer represents and warrants that any submission or provision of Customer Data to Services is lawful and that the processing of such data in accordance with the Agreement does not contravene any applicable privacy laws and regulations.
11.6. Upon termination of the Agreement, Booqable will have the right to remove or destroy all Customer Data. Booqable may, at the request of the Customer, assist in exporting Customer Data. However, the Customer acknowledges that it remains solely responsible for making back-ups of any Customer Data it wants to keep past the date of termination of the Agreement.
12. Intellectual Property Rights
12.1. All Intellectual Property Rights relating to the Services and the Platform, and any Materials and Additional Features developed and/or made available by Booqable under the Agreement are vested in Booqable or its licensors. The Customer will be granted the rights of use with regard to the aforementioned as described in this Article 12 or as otherwise ensuing from the Agreement.
12.2. Insofar as required for the performance of the Agreement, the Customer will acquire a non-exclusive, non-transferable and non-sublicensable right to use the Platform, Additional Features and any other Materials provided by Booqable for the term of the Agreement and in accordance with the conditions set forth in the Agreement.
12.3. The Customer is not entitled to make changes to the Platform, Additional Features or any Materials developed and/or made available by Booqable under the Agreement and are not entitled to a copy of the source code, except where this is permitted by mandatory law. The Customer is not permitted to retrieve the source code by means of reverse engineering, decompilation or otherwise.
12.4. Booqable may take (technical) measures to protect the Platform, Additional Features and its Materials. If Booqable has taken such security measures, the Customer is not permitted to evade or remove such security measures.
12.5. The Customer may not remove or modify any designation of Intellectual Property Rights or remove any mark indicating a confidential nature from Booqable’ Materials.
12.6. The Customer authorizes Booqable to publicly disclose that the Customer is a customer of Booqable and Booqable may use the Customer’s name and logo in any promotional materials, including but not limited to its Website and in press releases.
13. Use and misuse
13.1. It is prohibited to use the Services in a manner that is in violation of these Terms and Conditions or applicable laws and regulations. Additionally, using the Services in a manner that may cause hindrance or loss and/or damage to Booqable or any third party is expressly not permitted.
13.2. Booqable fulfills an intermediary role on the Platform and is not responsible for information and Materials made available via the Platform by the Customers. The Customer acknowledges and agrees that Booqable does not moderate or pre-screen any information or Materials stored or made available by the Customers.
13.3. It is explicitly prohibited to use the Platform (even if legally permitted to do so):
a. to willfully distribute malware or any other harmful software;
b. to store or make available information or Materials that infringe upon any Intellectual Property Rights or other third-party rights;
c. to promote or provide instructions or information about how to engage in illegal conduct, commit illegal activities or promote physical harm or injury;
d. to store or make available Materials that are threatening, libellous, defamatory, obscene, misleading, offensive or unlawful in any way whatsoever;
e. in any manner that may cause hindrance for other users of the Platform, or that may damage and/or impede the systems and networks of Booqable or third parties.
13.4. If Booqable determines that the Customer has violated this Article 13 or applicable laws and regulations, or receives a complaint in this regard, Booqable may take measures to end the violation. These measures may include the suspension or termination of access to the Platform, or termination of the Agreement.
13.5. If, in Booqable’s opinion, the operation of the computer systems or network of Booqable or third parties and/or provision of services via the Internet is obstructed, impaired or otherwise at risk, in particular as a result of the transmission of excessive amounts of data, leaked personal data or virus activity, malware and similar harmful software, Booqable is authorised to take any and all measures it deems reasonably necessary to avert or prevent such risk. These measures include, but are not limited to, suspension of the Services and termination of the Agreement.
13.6. Booqable is entitled to disclose the name, address and other identifying data of the Customer or the end user concerned to a third party who complains that the Customer has violated its rights, provided that the applicable legal and/or jurisprudential requirements have been met.
13.7. Booqable will be entitled to report any acts that may be punishable as criminal offenses. In doing so, Booqable may provide the relevant Materials and all relevant information about the Customer and any involved third parties to the competent authorities and perform all other acts that these authorities request Booqable to perform in the context of an investigation.
13.8. The Customer will follow all reasonable instructions issued by Booqable in relation to the use of the Services.
13.9. Booqable may recover from the Customer any loss and/or damage sustained as a result of the Customer’s violations of this Article 13. The Customer will indemnify Booqable and hold Booqable harmless against any and all third-party claims pertaining to loss and/or damage arising from a violation of this Article 13.
14. Pricing
14.1. Unless specifically indicated otherwise, all prices and fees indicated by Booqable are exclusive of VAT and other government levies.
14.2. If a price or fee is based on information provided by the Customer and this information proves to be incorrect, Booqable has the right to adjust the prices or fees accordingly, even in the event the Agreement has already been concluded.
14.3. Booqable is entitled to increase its prices and fees at any time. Booqable will inform the Customer of any such changes at least two (2) months in advance. Use of the Services after the effective date will be regarded as acceptance of the amended pricing or fees.
14.4. Booqable is entitled to increase any applicable prices and fees annually, by a maximum of five percent or by the relevant consumer price index provided by the Dutch CBS, without this creating a possibility for the Customer to terminate the Agreement.
15. Payment
15.1. Use of the Platform by the Customer may be subject to a monthly or yearly subscription fee, depending on the Service Plan and any Additional Features agreed between the Parties, as indicated in the relevant Quotation(s).
15.2. Use of and access to Additional Features, as well as the provision of Services with regard to implementation or Training, may, in addition to the above, be subject to a one-time fee, as indicated in the relevant Quotation(s).
15.3. All amounts owed in consideration for the Services, if any, may be invoiced digitally and paid in advance. All amounts must be paid within thirty (30) days after the invoice date.
15.4. If the Customer fails to pay the amounts due within the agreed term, the Customer will be liable for payment of the statutory commercial interest, referred to in Section 6:119a of the Dutch Civil Code, on the outstanding amount, as well as any extrajudicial costs, including costs for lawyers, bailiffs and legal experts, without notice of default being required.
15.5. A claim for payment becomes immediately due and payable in the event the Customer is declared bankrupt, applies for a suspension of payment, all or part of its assets are attached or is liquidated.
15.6. Under no circumstance is the Customer allowed to set off its payment obligations under the Agreement with a claim they might have, on whatever grounds, on Booqable.
15.7. Prices may be increased by Booqable with immediate effect if the prices of its suppliers of, for example, electricity, software licenses or data center services increase, without this creating a possibility for the Customer to terminate the Agreement.
15.8. If Booqable wishes to reduce its applicable prices or fees, Booqable is entitled to do so immediately without this creating a possibility for the Customer to terminate the Agreement.
16. Privacy and data protection
16.1. The fulfillment of the Agreement may entail the processing of personal data by Booqable on behalf of the Customer. In the event that personal data are processed, the Parties agree on the terms concerning data processing as attached in Appendix 1, in which agreements on the processing and security of such personal data are be laid down.
17. Availability and backups
17.1. Booqable will use all reasonable endeavours to ensure continuous availability of the Services but cannot warrant uninterrupted availability.
17.2. Measures taken by Booqable under circumstances as described in Article 12 result in a temporary interruption in the availability of the Platform.
17.3. Booqable will make a back-up of all Customer Data once every day. These back-ups are made as a precaution for technical failures or disruptions on the side of Booqable. Booqable does not provide a back-up service and is not held to restore specific Customer Data or on the Customer’s request (for example when the Customer has accidentally removed specific Customer Data). If Booqable nevertheless decides to honour such a request, it may charge the Customer with all reasonable costs incurred.
18. Maintenance
18.1. From time to time, Booqable may perform maintenance on the Platform and make changes to the Platform in the form of updates or upgrades. Such updates or upgrades may result in a change in the functionality of the Platform. Suggestions by the Customer are welcome, but Booqable determines which changes will be made.
18.2. The performance of maintenance-related activities may result in interruptions in the availability of the Platform. In the event Booqable is able to foresee certain maintenance-related activities resulting in such interruptions, it will apply reasonable endeavors to ensure the activities do not take place during peak-hours – but instead during times when the demand for access to the Services is lowest.
18.3. Booqable will use reasonable endeavors to notify the Customer of all planned maintenance-related activities – through e-mail or through the Platform – at least two (2) days in advance. Emergency maintenance may still occur at any time, without prior notification of the Customer.
18.4. Updates or upgrades to the Platform are performed at times to be determined by Booqable. The Customer will not be able to use an older version of the Platform once an update or upgrade has been performed. Nor will the Customer have any right or claim to an update or upgrade that was announced by Booqable but was not performed.
19. Support
19.1. Documentation with regard to implementation, troubleshooting and general use of the Platform and Services is provided through the Website.
19.2. In addition to the online documentation, Booqable provides support to the Customer through use of a helpdesk. The helpdesk can be reached through the Website and the Booqable mobile app.
19.3. Booqable will assume that Customers will consult the online documentation before contacting the helpdesk. The Booqable helpdesk may refer the Customer back the documentation in case the Customer’s question or issue can be answered or solved by consulting the documentation.
19.4. Booqable will use reasonable endeavors to respond to each support request as quickly as possible. Yet it cannot warrant that a response or solution will be provided by the helpdesk in a set amount of time, as such response times are dependent on the nature and complexity of the question or issue at hand.
20. Confidentiality
20.1. The Parties will treat as confidential (i) the contents of this Agreement, as well as the nature and content of the relationship between the Parties and (ii) the information they provide to each other before, during or after the performance of this Agreement if this information has been marked as confidential or if the receiving Party knows or should reasonably assume that this information was intended to be confidential. The Parties also impose this obligation on their employees and on the third parties engaged by them for the performance of the Agreement.
20.2. This Article 20 will not apply to any information which:
a. is or becomes generally available to the public other than as a result of a disclosure by the receiving Party in breach of the Agreement;
b. was within the receiving Party’s possession prior to its disclosure to it by or on behalf of the disclosing Party;
c. becomes available to the receiving Party on a non-confidential basis from a source other than the disclosing Party not under obligation to keep such information confidential; or
d. is developed independently by the receiving Party.
20.3. In the event that a receiving Party becomes legally compelled to disclose any confidential information provided pursuant to the Agreement, such receiving Party will provide the disclosing Party with prompt written notice so that disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the confidentiality provisions of the Agreement.
20.4. Promptly after the expiration or termination of the Agreement for any reason, each receiving Party will deliver to each disclosing Party all originals and copies of any material in any form containing or representing the confidential information in its possession or will destroy the same at the request of the disclosing Party.
21. Liability
21.1. Booqable’ liability for loss and/or damages resulting from a failure in the performance of the Agreement, an unlawful act or otherwise is limited to the amount (excluding VAT) that the Customer has paid Booqable under the Agreement during the two (2) months prior to the event causing the damages.
21.2. Booqable can only be liable towards the Customer for direct damages as a result of an attributable failure in the performance of the Agreement. Booqable’ liability for indirect damages is excluded. For the purposes of this Agreement, indirect damages include lost savings, loss of data, loss of profit, damage to reputation and damage due to business interruption.
21.3. Booqable’ liability for an attributable failure to perform the Agreement only arises if the Customer gives Booqable prompt and proper written notice of default, giving Booqable a reasonable time period to remedy the default, and Booqable continues to fail to perform its obligations even after that time period. The notice of default must contain as detailed a description of the breach as possible so that Booqable is able to respond adequately.
21.4. The limitation of liability as referred to in the previous paragraphs of this Article 21 will lapse if and to the extent that the damage is the result of intent or deliberate recklessness on the part of Booqable’s management.
21.5. Any right to compensation is subject to the condition that the Customer notifies Booqable in writing of the damage within 30 days after discovery.
21.6. Customer expressly acknowledges and agrees that Services provided under any Trial Service Plans, as well as Services provided while no Service Plan is applicable to the Agreement, are provided on an “as is” and “as available” basis and that Booqable assumes no liability whatsoever for any kind of damages arising from Customer’s use of the Services in these situations, unless caused by the willful misconduct or deliberate recklessness of Booqable’s management.
21.7. Booqable will use all commercially reasonable efforts to ensure that all Materials, (including Consultancy Materials) provided under the Agreement, as well as any other advices provided in the course of consultancy Services are current and accurate, but assumes no risk for any use the Customer may wish to make thereof.
22. Force majeure
22.1. Booqable cannot be obliged to perform any obligation under the Agreement if the performance is prevented due to force majeure. Booqable is not liable for any loss and/or damage due to force majeure.
22.2. Force majeure is considered to exist in any event in case of power outages, Internet failures, telecommunication infrastructure failures, network attacks (including D(DOS) attacks), attacks by malware or other harmful software, civil commotion, natural disaster, terror, mobilisation, war, import and export barriers, strikes, stagnation in supplies, fire, floods and any circumstance whereby Booqable is not enabled to perform or prevented from performing by its suppliers, irrespective of the reason.
22.3. If a force majeure situation has lasted for more than ninety (90) days, both Parties will be entitled to give notice to terminate the Agreement in writing with immediate effect. The Services which in that case have been delivered by Booqable prior to the occurrence of the force majeure situation and during the force majeure situation will be paid for on a pro rata basis.
23. Amendments
23.1. Booqable may amend these Terms and Conditions at any time if the changes are not significant or are required by applicable mandatory law.
23.2. Booqable will announce any changes or additions to these Terms and Conditions to the Customer in writing at least thirty (30) days before they take effect, to enable the Customer to take note of them.
23.3. If the Customer does not wish to accept a change or addition which falls outside the scope of Article 22.1, the Customer may give notice to terminate the Agreement until the date it takes effect. Use of the Services after the effective date will be regarded as acceptance of the amended or supplemented Terms and Conditions.
24. Miscellaneous
24.1. This Agreement is governed exclusively by Dutch law.
24.2. Any dispute between the Parties in connection with or rising from the Agreement will be submitted to the competent court in the Netherlands in the district where Booqable has its registered office.
24.3. Where the Agreement refers to “written” or “in writing”, this also includes e-mail communication provided the identity of the sender and the integrity of the content can be adequately established.
24.4. The version of any communication of information as recorded by Booqable will be deemed to be authentic unless the Customer supplies proof to the contrary.
24.5. Any general terms and conditions of the Customer will not form part of the Agreement.
24.6. If any provision of the Agreement is found to be contrary to applicable law, or is otherwise unenforceable, this provision will be amended to the extent that it is in accordance with applicable law, with due observance of the intended meaning of the relevant provision.
24.7. The Customer will not be authorised to transfer this Agreement or any of its rights and obligations arising therefrom to a third party without the express consent of Booqable. Booqable will be authorised to transfer this Agreement and all its rights and obligations arising therefrom to a third party that acquires the business operations to which this Agreement is subject.
Appendix 1 | Data Processing Agreement
This Data Processing Agreement (hereinafter: “DPA”) forms an integral and inseparable part of the Agreement concluded between Booqable, (hereinafter: “Processor”) and the Customer (hereinafter: “Controller”) regarding the use of the Services;
hereinafter jointly referred to as “Parties” and separately “Party”;
taking into account that:
- Controller has access to the personal data of various individuals (hereinafter: “Data Subjects”);
- Controller wants Processor to execute certain types of processing in accordance with the Agreement;
- Parties in this DPA the meaning of the definitions as described in the General Data Protection Regulation (hereinafter: “GDPR”) assume;
- during the execution of the Agreement, Processor may process personal data within the meaning of article 4.1 of the GDPR at the Controller’s behest;
- Controller is considered to be a controller within the meaning of article 4.7 of the GDPR;
- Processor is considered to be a processor within the meaning of article 4.8 of the GDPR;
- the GDPR an obligation on the Controller imposes to ensure that the Processor provides sufficient guarantees with regard to the technical and organizational security measures with regard to the processing to be carried out;
- in addition, the GDPR an obligation on Controller imposes to ensure compliance with these measures; Parties wish to set out their rights and obligations in writing by means of this DPA with due observance of the requirements of article 28.3 of the GDPR.
1. Purpose of processing
1.1. Processor agrees, under the terms of this Data Processing Agreement, to process personal data on behalf of Controller. Processing shall be done solely for the purpose of the Agreement and all purposes compatible therewith or as determined jointly. Moreover, processing may be done on the basis of a legal obligation.
1.2. The processing sees on the purposes as determined by Controller, in regard to the categories of personal data and Data Subjects as set out in Appendix A to this Data Processing Agreement.
2. Processor obligations
2.1. Processor shall only process the personal data for the purposes as mentioned in article 1 of this Data Processing Agreement.
2.2. Regarding the processing operations as referred to in article 1, Processor shall comply with the GDPR.
2.3. Processor shall inform Controller if in its opinion an instruction of Controller would violate the applicable legislation regarding the processing of personal data or is otherwise unreasonable.
2.4. Processor shall, for as far as this is within his control and as far as necessary, provide assistance to Controller to fulfill Controller’s legal obligations under the GDPR. This concerns the provision of assistance in the fulfillment of its obligations under Articles 32 to 36 of the GDPR.
2.5. All obligations of Processor under this Data Processing Agreement shall apply equally to any persons processing personal data under the supervision of Processor, including but not limited to employees.
3. Confidentiality obligations
3.1. Processor shall maintain the confidentiality of personal data provided by Controller. Processor ensures that the persons who are authorized to process the personal data, are contractually obliged to maintain the confidentiality of the personal data of which he or she is handling.
3.2. The confidentiality obligation shall not apply to the extent Controller has granted explicit permission to provide the information to third parties, the provision to third parties is reasonably necessary considering the nature of the assignment to Processor or the provision is legally required.
4. Notification and communication
4.1. Controller is responsible at all times for notification of any personal data breaches, as referred to in Article 4 paragraph 12 of the GDPR (hereinafter: “Personal Data Breach”), to the competent supervisory authority, and for possible communication about the Personal Data Breach to Data Subjects.
4.2. In order to enable Controller to comply with this legal requirement, Processor shall notify Controller without undue delay and, in any case, within a maximum period of 48 hours, after discovering a Personal Data Breach. Processor will take reasonable measures to limit the consequences of the Personal Data Breach and to prevent further and future Personal Data Breaches.
4.3. A notification under the previous clause shall be made at all times, but only for actual Personal Data Breaches.
4.4. If necessary and reasonable, Processor will provide assistance to Controller, taking into account the reasonableness of the request, nature of the processing, and the information available to him, in regard to (new developments about) the Personal Data Breach.
4.5. The notification to Controller shall include, as far as known at that moment, at least:
a. the nature of the Personal Data Breach;
b. the (likely) consequences of the Personal Data Breach;
c. the categories of personal data concerned;
d. if and which security measures have been taken to protect the personal data;
e. the measures taken or proposed to be taken to address the Personal Data Breach and prevent future Personal the categories of Data Subjects concerned;
f. the categories of Data Subjects concerned;
g. approximate number of Data Subjects concerned; and
h. where necessary the deviating contact details to address the notification.
5. Rights of Data Subjects
5.1. In the event a Data Subject makes a request to exercise his or her legal rights under the GDPR (Articles 15-22) to Processor, Processor shall pass on such request to Controller within a maximum period of three working days after the request was received. Processor may inform the Data Subject of such request being forwarded. Controller will then further process the request independently.
5.2. In the event that a Data Subject makes a request to exercise his or her legal rights to Controller, Processor will, if Controller requires this, cooperate as far as possible and reasonable.
6. Security measures
6.1. Processor shall use reasonable efforts to implement appropriate technical and organizational measures to secure the processing operations involved, against loss or any form of unlawful processing (in particular against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed).
6.2. Processor shall use best efforts to ensure a level of security appropriate to the risk taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.
6.3. Controller shall only provide personal data to Processor for processing if it has ensured that the required security measures have been taken.
7. Audit
7.1. Controller has the right to verify compliance by Processor, of all points under this Data Processing Agreement, by means of an audit performed by an independent third party, who is bound by confidentiality obligations. The audit may only be performed in case of a reasonable and well-founded suspicion of violation of this Data Processing Agreement, which is communicated in writing to Processor, and may be carried out once a year.
7.2. If an independent third party has already carried out an audit in the past year, Processor can fulfill its obligation by giving access to the relevant parts of the audit report of that year, only if a verification of compliance of the obligations of Processor in this Data Processing Agreement is requested within the same year.
7.3. Processor and Controller jointly decide a date, time and scope of the audit.
7.4. Processor shall give its full cooperation to the audit and shall make available any employees and all reasonably relevant information, including supporting data such as system logs.
7.5. The audit findings shall be assessed by the Parties in joint consultation and may or may not be implemented by either Party or jointly.
7.6. The costs of the audit shall be borne by Processor in case the audit reveals discrepancies in the compliance of Processor to this Data Processing Agreement, which are directly attributable to Processor. In all other cases the costs of the audit shall be borne by Controller.
7.7. The audit and the results thereof will be treated confidentially by Controller.
8. Involvement of subprocessors
8.1. Controller authorizes Processor to involve subprocessors in providing the services under this Data Processing Agreement.
8.2. A list of the subprocessors engaged by Processor at the time of entering into this Data Processing Agreement is set out in Appendix B of this Data Processing Agreement.
8.3. An up-to-date list of the subprocessors engaged by Processor is available on https://booqable.com/security/ . In addition, Processor will notify Controller of any update.
8.4 Controller is entitled to object in writing on reasonable grounds to a specific new, or changing of, subprocessor(s) within two weeks after Processor has sent the notification. If Controller makes an objection, the Parties will consult to reach a solution.
8.5. Processor imposes at least the same obligations on the engaged subprocessor(s) as agreed between Controller and Processor in this Data Processing Agreement.
8.6. Processor shall ensure that these third parties shall comply with the obligations under this Data Processing Agreement and is liable for any damages caused by violations by these third parties as if it committed the violation itself.
9. Transfer of personal data
9.1. Processor may process the personal data in any country within the European Economic Area (EEA).
9.2. In addition, Processor may transfer the personal data to a country outside the EEA, provided that country ensures an adequate level of protection of personal data and complies with other obligations imposed on it under this Data Processing Agreement and the GDPR, including the availability of appropriate safeguards and enforceable Data Subject rights and effective legal remedies for Data Subjects.
9.3. Controller hereby authorizes Processor to, where necessary, enter into a model contract in name of Controller concerning the transfer of personal data from a controller located within the European Union to a processor in a third country, in accordance with the Commission Decision of 5 February 2010 (2010/87/EU) or the current law in each moment.
9.4. A list of the processing locations at the time of entering into this Data Processing Agreement is set out in Appendix B to this Data Processing Agreement.
9.5. An up-to-date list of the processing locations is available on https://booqable.com/security/.
10. Liability
10.1. Parties explicitly agree that regarding liability, the provisions as laid down in the Terms and Conditions apply.
11. Term and termination
11.1. This Data Processing Agreement is entered into for the duration set out in the Agreement.
11.2. Derogations from this Data Processing Agreement shall be binding only if they have been expressly agreed in writing between the Parties.
11.3. If changes in legislation or regulations give cause for changes, this shall be assessed by the Parties in joint consultation and may or may not be implemented.
11.4. This Data Processing Agreement may be changed in the same manner as the Agreement.
11.5. Upon termination of the Data Processing Agreement Booqable shall, at the request, and at the expense, of Controller:
a. return to Controller in original format all personal data available to it; or
b. destroy all personal data available to it.
The following appendices have been added to the Data Processing Agreement:
- Appendix 1A: Specification of personal data and Data Subjects
- Appendix 1B: Subprocessors
Appendix 1A | Specification of personal data and Data Subjects
Personal data
Processor shall process the following types of personal data, under the supervision of Controller, for the performance of the Agreement:
- Name
- Phone
- Addresses
- Signatures
- Any kind of data stored in custom fields
- Any kind of data stored in notes
Of the following categories of Data Subjects:
- Customers
- Orders
- Invoices
- Contracts
- Quotes
- Employees
Controller represents and warrants that the description of personal data and categories of Data Subjects in this Appendix 1A is complete and accurate and shall indemnify and hold harmless Processor for all faults and claims that may arise from a violation of this representation and warranty.
Appendix 1B | Subprocessors
The following Subprocessors are engaged by Booqable at the time of entering into this Data Processing Agreement:
- Heroku (hosting provider) – United States of America
- AWS EMEA SARL - Luxembourg
- Elasticsearch B.V. - Netherlands
- Coralogix – Israel – adequacy decision by the Commission
- Stripe - Ireland
- MemCachier – United States of America
- Pusher - England and Wales
- Redis Cloud - United States of America
- Segment - United States of America
- Intercom - Ireland
- Typeform - Spain
- Vitally - United States of America
- Postmark - United States of America
- LogRocket - United States of America
- Appsignal - The Netherlands
- Pusher Limited - United Kingdom
- NewRelic - United States of America
- Rollbar - United States of America
- Paypal - United States of America
- Apple - United States of America
An up-to-date list of subprocessors engaged by Booqable can be requested via [email protected].