Faye Smith started her event rental business Legacy Krafts & Event Rentals LLC out of Maryland, USA. After taking retirement she needed an additional source of income and what started off as an idea turned into an event rental business that now supplies products to customers celebrating weddings, parties, baby showers, or any type of special event.
In Faye’s current inventory are throne chairs, folding chairs, tables, backdrops, carpeting, champagne walls, bars and an ever-expanding variety of decor and seating options. Customers range from family, friends, to those who discover her on social media. One thing Legacy Krafts & Event Rentals pride themselves on is flexibility, as they work with each and every customer on a special level.
They also strive to get in items she may not already own and offer convenient pick up and return times. Because the business was built from the ground up, Faye wanted a platform that could help her manage inventory, customer agreements, and payments professionally from day one.
She chose Booqable as both her rental platform and online booking platform. Customers can browse products online, reserve items through the booking page linked from social media, and receive quotes and contracts before delivery is scheduled. Features like contract management, payment links, refund handling, and inventory tracking gave Faye everything she needed in one place.
Creating event contracts in a click
Faye was very concerned when she started her event rental company about properly documenting all rental bookings. Since her company had frequent deliveries and pick-ups by her employees, she wanted to have a clearly defined procedure for following all of her customers’ contracts, and setting their expectations in writing. This is where Booqable’s contract management features became an important part of her workflow.
Here’s how it works:
When an order is created, Faye can generate a contract directly from the booking using Booqable’s document templates. Customer details, rental dates, products, and order information are automatically inserted into the document from the order.
The contract can then be emailed directly from the Booqable backend or sent through the mobile app. Customers can sign from the mobile app, and once completed, the signed copy is stored alongside the order for future reference.
Faye describes Booqable as a “one stop shop” for running her business, and having contracts built directly into the platform helps keep everything easy to manage.
This helps her business by:
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Creating contracts automatically using customer and order information
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Sending agreements directly to customers without additional software
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Storing signed documents alongside each booking for easy access
Instead of creating agreements manually or keeping paperwork in separate locations, every booking now follows the same process. This gives Faye confidence that customer agreements are properly documented while helping present a professional image to every client.
Handling security deposits and refunds with ease
Something else that Faye has mentioned as a favorite aspect of Booqable is its functionality with refunds. Since deposits are crucial to an event rental business as they “keep your rentals safe” but manual management of these deposits can be an added burden, and a great potential area for error on refunds.
Through Booqable’s pre-built online booking page, customers can reserve rental products and pay their security deposit upfront. Many customers discover Legacy Krafts & Event Rentals through social media and follow links directly to the booking page, making it easy to secure their reservation before delivery arrangements are finalized.
When the rental period ends and the order is moved to Returned status, Booqable prompts Faye to refund the security deposit. Because payments are processed through Stripe, the refund can be sent back to the customer’s original payment method without needing separate calculations or manual payment transfers.
This helps by:
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Collecting security deposits automatically during the booking process
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Keeping all payment information connected to the order record
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Refunding deposits directly back to customers through Stripe
For a small, expanding business this means Faye no longer has to log individual deposits and keep track of refund manually. Customers get a slick, professional service while Faye saves a significant amount of administration time on payment management and can focus more on deliveries and customer care.
Building their dream business
Although Legacy Krafts & Event Rentals may be new to the business, Faye has already put things in place that can fuel the growth of the business for many years to come.
With her two sons and husband helping out, Legacy Krafts & Event Rentals has a strong starting point and is continuing to expand its inventory while continuing its personalized customer service approach.
