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Customer Support Representative, APAC

Remote, Asia Pacific time zone

About the role:

We’re looking for a Customer Support Representative in Europe (Asia Pacific time zone) to join the Booqable Customer team. As part of the team, you’ll be instrumental in contributing to the success of our users and shaping the future Booqable by processing feedback and customer insights. If you’re eager about tackling new challenges and don’t mind rolling up your sleeves, we want to hear from you!

Booqable’s Customer team plays a crucial role in expanding Booqable as we establish ourselves as the market leader in the rental software market. The Customer team is responsible for driving adoption and user engagement throughout the customer lifecycle, from being the first point of contact to supporting existing customers. You will closely collaborate with all our teams (Customer, Sales, Marketing, and Product) to drive maximum value and success with Booqable customers.

We are looking for someone who can work in the Asia Pacific timezone. The ideal candidate has tech skills and experience in the rental industry (can be equipment, vacation rental, or hospitality). Our customers rent out camera gear, bikes, event decoration, and more. Any affinity or experience in this field is a big plus!

What you’ll achieve:

  • Support users throughout the entire customer journey and be the first point of contact.
  • Handle all incoming conversations: answer questions, resolve and escalate technical issues, and document product feedback in our product management system.
  • Support customers across various channels (chat, email, phone, and socials) with a casual, human tone of voice.
  • Become a knowledge base of Booqable’s capabilities and best practices.
  • Be an ambassador of Booqable, both internally and externally.
  • Be the voice of the customer within the company.

Skills you’ll need to bring:

For this Customer Support Representative role, we are looking for someone with the following experience:

  • 2+ years of experience in a customer-facing role at a fast-growing (software) company.
  • Proven track record of engaging in customer-centric, problem-solving conversations.
  • A keen interest in providing excellent customer support experiences.
  • Fluency in English (2nd language would be a plus).
  • Exceptional verbal and written communication skills.
  • Knowledge of HTML, CSS, and preferably, JavaScript.
  • You’re empathetic and enjoy teaching customers at all levels of technical proficiency.
  • You’re self-aware, self-motivated, organized, and open to adapting to changing environments.
  • Tech-savvy and the ability to learn and implement new knowledge and technology fast.
  • You’re able to collaborate within a remote team environment to achieve set goals and quotas.
  • Love putting the customer at the center of your day.
  • Not afraid to jump on (video) calls.

This is a full-time role for 36-40 hours/week and include weekend shifts.

What we offer


Competitive salary / rate


New MacBook Pro


Work remote from your home or nearby coffee shop

Manage your own time and working schedule

Missing something? Let us know.

Ready to meet us?

Does this role look like your next challenge? Apply now by clicking the button below. Please include your CV, motivation, and some examples of your work.

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