Rob founded ExoSustain in the Netherlands after witnessing how workers in logistics, food processing, green maintenance, and construction struggled with fatigue, injury, and physical overload. “We believed there had to be a smarter way to support them,” Rob explains. After testing passive exoskeletons in real work environments, the team launched a rental service to make the technology accessible without requiring companies to commit to large upfront costs.
ExoSustain rents out passive exoskeletons designed to reduce strain in repetitive lifting, static postures, or forward-bent work. Their customers include warehouse staff, order pickers, production workers, and technicians. These are people performing heavy, repetitive physical work every day. Employers turn to ExoSustain as they look to keep workers healthier, safer, and more satisfied on the job.
Like many small businesses, ExoSustain first managed rentals using Excel and Outlook. “Before using Booqable, I struggled with not having a clear overview of what was rented out and when items were expected to return,” Rob recalls. Double bookings and uncertainty in planning caused real headaches. Switching to Booqable’s rental website builder, availability and inventory management, and self-service online bookings helped ExoSustain solve these challenges and continue growing its rental service.
Building a rental website that works
In the early days, ExoSustain ran its rentals mostly through email and spreadsheets. That approach worked for a handful of customers, but as the service grew, it became difficult to give clients a smooth way to browse and request equipment. Rob explains: “The great thing is that customers can now rent exoskeletons themselves. This makes our service much more flexible and accessible.”
With Booqable’s rental website builder, ExoSustain set up a professional site in hours. They could select a template, add pages, adjust colors and fonts, and connect their custom domain. At checkout, products are automatically reserved, and deposits or customer details are collected upfront. For ExoSustain, this changed how people accessed their rentals:
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Clients can view exoskeletons online with all the details in one place
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Deposits and information are collected automatically, reducing back-and-forth emails
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Bookings are confirmed instantly, removing manual follow-up
By moving away from spreadsheets, ExoSustain now offers a proper rental website that supports growth. The practical benefit is clear: companies looking for exoskeletons can rent them easily, whenever they need them, without waiting on responses or paperwork.
Gaining control of availability with inventory management
Another major pain point was inventory visibility. Rob explains, “It was difficult to quickly see which equipment was available and which would be coming back soon. This lack of visibility sometimes led to double bookings or unnecessary uncertainty in our planning.” Booqable’s availability and inventory management solved this by centralizing all rentals in one place.
The availability calendar is now Rob’s main tool for seeing which exoskeletons are out, when they are due back, and when they can be rented again. The dashboard acts as a scheduler, clearly showing upcoming pickups and returns so nothing slips through the cracks. And when Rob needs a bigger picture view, he can run availability reports that outline usage trends and help plan ahead.
On top of this, the Booqable mobile app makes it possible to check availability on the go, whether he’s on-site with a client or at a demonstration. For ExoSustain, this provides:
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A clear back office calendar showing live equipment availability
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A dashboard that displays the pickup and return schedule in one place
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Availability reports that help spot trends and prepare for busy periods
The practical benefit is less stress and more confidence in planning. Customers also feel the difference, as they no longer face delays or mistakes caused by manual tracking.
Offering customers self-service online bookings
For many rental businesses, handling bookings manually is the biggest drain on time. ExoSustain experienced this too, especially when customers emailed back and forth to check availability. Rob explains: “Because customers can now book exoskeletons themselves through our system, the process has become much more customer-friendly.”
With self-service online bookings through Booqable, the customer experience is much more structured. Each exoskeleton is displayed as a product card on the rental website, showing real-time pricing and availability. Customers can immediately see when equipment is free, add it to their cart, and complete checkout in minutes.
Payments and deposits are taken instantly online, and reservations are confirmed automatically. This eliminates the need for manual booking requests and ensures every step of the rental process happens in one place. For ExoSustain, this achieves:
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Customers can browse products with live availability and clear pricing
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Bookings, payments, and deposits are processed instantly at checkout
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Reservations are locked in automatically, preventing double bookings
The practical benefit is straightforward: more bookings, fewer errors, and happier customers. As Rob puts it, “It saves us time, ensures fewer mistakes, and makes the rental experience smoother for everyone involved.”
Empowering a community with the latest technology
ExoSustain started with the vision of making exoskeletons widely available to reduce physical strain for workers across industries. Managing rentals through spreadsheets soon proved too complicated, leading to uncertainty and double bookings. By adopting Booqable for their rental website, inventory management, and self-service online bookings, ExoSustain solved those challenges and gave customers a reliable way to access the equipment they need.
Today, workers across logistics, food processing, green maintenance, and construction can rent exoskeletons quickly and with confidence. For Rob and his team, Booqable isn’t just rental software. It is the foundation that lets them focus on their mission: helping professionals work safer, healthier, and with less strain.
