Warren Chew is the founder of ELFIGO Mobility, a Singapore-based business that has supported people with mobility needs since 2007, supplying electric wheelchairs and mobility scooters to individuals and organizations across the country.
From the early days, Warren also ran wheelchair rental as a side offering to support visitors who needed short-term mobility solutions. During COVID, rentals were paused. Earlier this year, as travel returned, Warren decided to relaunch and looked for a rental software that matched how he wanted to work.
Today, ELFIGO Mobility rents out motorized wheelchairs and mobility scooters to inbound tourists and to parents visiting their expatriate children working in Singapore. Service is what sets them apart, especially for customers arriving after long flights, often delayed and using foreign phone numbers. Warren needed a way to offer wheelchair rental without relying on in-person meetings just to hand over equipment or collect deposits.
He chose Booqable as an all-in-one rental software and built a rental store using the Booqable website builder. From sending invoices to clients to keeping customer information in one secure place and preventing double bookings through inventory management, Booqable covered the basics ELFIGO Mobility needed to restart rentals with confidence.
Reducing stress with Booqable deposits
Before switching to Booqable, ELFIGO Mobility collected cash deposits. That setup caused ongoing problems. Staff had to meet customers in person to collect and return cash, usually at hotels or airports. If a guest’s flight was delayed, someone from the team could end up waiting for over an hour just to complete the handover.
With Booqable, ELFIGO Mobility can waive deposits during the online checkout. Customers place their order, and their credit card details are securely saved on file. If a wheelchair or scooter is returned damaged or not returned, Warren can charge the card after the rental period ends.
It offers the same protection as a deposit, without the need to meet the customer face to face. In practice, this means units can be delivered to the hotel concierge ahead of time and collected later the same way.
What Booqable achieves for them:
- Hotel drop-offs and pickups under 10 minutes
- No waiting around for guests when flights are delayed
- Clear records of customers, orders, and payments in one place
The original issue around deposit handling is solved. And daily logistics for wheelchair rental are now planned around what works for the team, not around unpredictable arrival schedules.
Building a Booqable rental site on a subdomain
When ELFIGO Mobility restarted rentals, branding was a concern. The business already had an established main website for product sales and distribution, and Warren didn’t want the rental side to feel disconnected.
Using a separate platform with a generic URL made it harder to present wheelchair rental as a core part of the business rather than an add-on. Booqable’s rental website builder addressed that need. Creating the rental website was straightforward, using the same system that already managed products, pricing, and availability.
There was no need to duplicate information or maintain a separate setup. Connecting a subdomain was equally simple, allowing the rental store to live under ELFIGO Mobility’s existing brand with just a few configuration steps.
What this setup achieves for ELFIGO Mobility:
- A rental website that clearly matches their main brand
- Easy-to-share links for hotels, concierges, and travel partners
- Accurate availability that always reflects real inventory
With the subdomain in place, the rental website feels like a natural extension of the business. Customers know they’re booking directly with ELFIGO Mobility, and Warren can promote rentals confidently without worrying about mismatched branding or outdated availability.
A better way to support travelers
Looking back on restarting rentals, Warren is clear about the impact. “Booqable removed a lot of the headaches we used to deal with,” he says. “We get the protection we need without chasing deposits, and our logistics make a lot more sense.”
ELFIGO Mobility’s story shows how the right rental software supports a service-first business focused on travelers. By rethinking deposits, improving delivery workflows, and building a branded online presence, the company has set up a solid foundation for growth.
As ELFIGO Mobility expands into more models and products, Booqable continues to support how they run wheelchair rental day to day.
