In Alberta, Canada, Scott Livie saw an opportunity to put his existing tools and equipment to work in a new way. Already running another business, Scott and his wife Barbara purchased a local building in 2024 that they quickly transformed into Pro Works Rentals, an equipment rental and tool hire business.
“Outside of tools and equipment, we also offer small engine repair, a person for hire to help anyone get their projects done if they need a hand, as well as concrete finishing,” Scott explains. Their customers range from large and small companies to contractors, property owners, and start-ups.
Before adopting Booqable, Pro Works Rentals managed bookings and invoices through Word documents and a basic online booking form. “We quickly realized we needed a more efficient way to invoice, quote, email, and take payment from clients,” Scott says. Switching to Booqable for order and customer management, invoice generation, and mobile app capabilities has allowed them to keep growing while providing the same personal, small-town service they value.
Keeping client information ready to go
Previously, reservations required looking up pricing separately, typing it into a Word invoice, and manually entering client details every single time. “We could not preload any client information as there was no way to store or reload repeat customers,” Scott recalls. The lack of a connected system slowed them down and left too much room for errors.
With Booqable’s order and customer management, Scott can “add new clients or simply input a repeat client’s name and it auto generates to bring up the client,” while all details update automatically in the profile. This means:
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All customer data is stored and accessible in one place
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Repeat bookings are set up in seconds without retyping information
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Equipment history can be checked by customer or by item
The result is faster booking and checkout times, fewer mistakes, and a smoother experience for both staff and customers. “Everything is all in one location and only a few simple clicks to achieve faster and efficient booking and payment processes,” Scott says.
Invoice generation made easy
Before Booqable, Pro Works Rentals’ invoices were completely manual. “Our website did not have invoice integration so we had to search for the product being rented for the price and then input that into our invoices on Word document,” Scott says. On top of that, sending an invoice required multiple steps through email.
Now, when an online order is received or an in-store order is created in their account, Booqable’s invoice generation feature automatically fills order and customer details. Additionally, Booqable’s invoices calculate prices and deposits instantly, and allows Scott to “finalize and send with an email template in a click of a button.” This delivers:
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Accurate pricing without manual lookups
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Consistent invoice formatting every time
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The ability to send invoices directly from the reservation page
This has turned invoicing from a multi-step chore into a quick, accurate part of the reservation flow. “When writing out the invoice, the pricing and products are all right there,” Scott says.
The mobile app: booking anywhere, anytime
Many equipment rental businesses need to handle reservations and queries outside the office, whether on job sites, during deliveries, or while meeting clients. For Scott, having this flexibility is essential. The Booqable mobile app, available on both iOS and Android, lets him manage bookings, customers, and invoices from their phone or tablet.
It connects directly to the same system used in his home office, so everything stays updated in real time. With the Booqable mobile app, Scott says he can “create reservations on the go, search equipment pricing for clients that phone in, and email invoices easily.” The app helps Pro Works Rentals:
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Confirm availability and pricing while speaking with customers
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Create and adjust reservations without needing a computer
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Send invoices instantly from any location
The benefit is clear. Scott and his team can keep business moving without delays, whether they are in the shop or on the road. “It’s mainly time saving but also delivers an ease of access,” Scott explains.
Building success with the right tools
From its early days using Word documents to today’s fully integrated Booqable setup, Pro Works Rentals has built a system that supports growth while keeping customer service personal. Order and customer management means every booking starts with accurate, up-to-date client information. Invoice generation ensures pricing is correct and professional with no extra steps. And the mobile app keeps the business responsive from anywhere.
Scott sums it up best. “Everything is easier to keep track of from start to finish.” With these tools, Pro Works Rentals continues to deliver the dependable, small-town service their Alberta community counts on, supported by the speed and convenience that modern equipment rental customers expect.
