When Terence Chu started Big City Mobility in New York City in October 2025, he had one clear goal: make mobility aid rentals easier for people visiting one of the busiest cities in the world. After seeing how often tourists struggled to find accessible equipment quickly, he decided to build a rental business that felt modern, fast, and reliable from the first click.
Big City Mobility rents out mobility aids such as wheelchairs, mobility scooters, and walkers, with wheelchairs and scooters being the most popular items. Most customers are tourists traveling to NYC who want a simple way to book what they need in advance, without having to call around or deal with paperwork. Terence originally used Shopify, but quickly realized it wasn’t designed for rental businesses.
He needed a platform that could support bookings, rental periods, and inventory availability without complicated workarounds. That’s what led him to Booqable, giving him both a wheelchair rental website and wheelchair rental software that could take upfront online orders.
With Booqable’s booking page and order management tools in place, Terence can now run the business confidently as a one-person team while keeping the customer experience smooth and reliable.
Launching a website quickly with a Booqable template
Before switching to Booqable, Terence’s biggest frustration was that Shopify wasn’t built specifically for rentals. Selling products online was easy, but managing equipment that needs to go out, come back, and stay available for the next customer was a different story.
Terence needed a system where customers could clearly see availability and book instantly, without the risk of double bookings or confusion. For an online-only business that relies on Google Ads, reviews, and word of mouth, that booking experience is everything.
Booqable’s website builder solved that problem through ready-made website templates designed specifically for rental businesses. Instead of starting from a blank page, Terence could download a template and have the structure of a rental website ready immediately.
From there, it was easy to make the site feel like Big City Mobility. He could change fonts and colours to match his branding, update the layout, and swap in his own product photos. He could also edit the text throughout the site so it spoke directly to tourists visiting NYC, and adjust product categories so customers could quickly find the most popular rentals.
Once the template was in place, Terence could also allocate products to certain pages, meaning the site could highlight wheelchairs and scooters in the places where customers are most likely to browse. Instead of a generic storefront, he was able to build a focused wheelchair rental website that guides customers toward booking quickly.
For Big City Mobility, Booqable’s templates help achieve:
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Faster setup and faster testing of new products and categories
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A professional look and feel without needing a designer or developer
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A booking flow that supports conversions, especially for customers booking last-minute
This solved Terence’s original pain point: he no longer had to force an ecommerce platform to work like a rental system. Now he can launch new pages and categories quickly, keep the site updated, and stay focused on fulfilling rentals instead of building a website from scratch.
Updating deliveries instantly from your smartphone
Running a delivery-based rental business in Manhattan comes with a challenge that most ecommerce stores don’t face: inventory needs to be accurate all the time. Terence fulfills orders from multiple storage locations across the city, and because he runs the business alone, he needs to stay on top of deliveries and returns without slowing down.
Before using Booqable’s mobile app, it was easy to imagine the risk. If an item was returned but not updated immediately, it might still show as unavailable online. Or if an item was delivered but not marked out, it could appear bookable when it wasn’t. Either situation could lead to disappointed customers and missed bookings.
Booqable’s mobile app helps Terence manage that in real time. While making deliveries or pickups, he can quickly open an order and update its status on the spot. As soon as a wheelchair or scooter is delivered, he can confirm it in the system. And when it’s returned, he can update the order immediately so the item goes back into available stock.
That means customers browsing online always see accurate availability, even if Terence is out on the streets handling deliveries. This is especially important for Big City Mobility’s customer base. Tourists don’t want delays or uncertainty. They want to book quickly and know the item will there when they arrive. With the mobile app, Terence can keep his inventory accurate throughout the day, without needing to wait until he’s back at a computer.
For Big City Mobility, the mobile app helps achieve:
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Instant updates to orders and inventory, even while out on deliveries
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More accurate availability online, reducing the risk of double bookings
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Faster turnaround between rentals, since returned items can be marked available immediately
In practice, the mobile app solves the problem that originally slowed him down. It gives him a reliable way to manage deliveries while keeping the website up to date at all times. And because the system updates instantly, Booqable works as the wheelchair rental software that keeps the entire business running smoothly, even when Terence is away from the office.
Building a trusted rental brand with Booqable
Since switching to Booqable, Terence has seen a real impact on his business. The combination of website templates, inventory management, and real-time order updates has helped improve conversions and protect the customer experience.
Instead of worrying about mismatched availability or slow admin work, he can focus on what matters most: getting the right mobility equipment to customers quickly and reliably. Big City Mobility now offers tourists one of the easiest ways to book mobility aids in NYC, with free delivery and pickup as part of the service. And as Terence looks toward expanding into other major cities across the US, he knows he has a platform that can support that growth.
As Terence puts it, “It’s extremely easy to use and the time it takes to go from idea to go-live is ridiculously short.” With a professional wheelchair rental website and dependable wheelchair rental software powering the business behind the scenes, Big City Mobility is well on its way to becoming the go-to rental destination for mobility aids in New York City.
