Lachlan Arthur from Adelaide Trailer Hire, based in South Australia, works within a family of long-running trailer businesses. Their hire division now rents everything from 6x4 box trailers to car trailers, 3.5-ton tippers, and excavators. Their customers span the local community, from tradesman to weekend DIY-ers.
Before upgrading their tools, they relied on Google Sheets, physical forms, and a WordPress website, which created daily friction. Tracking pickups and returns, avoiding double bookings, and keeping information consistent across the team took more time than it should. Lachlan says one of their biggest issues was “using the awful spreadsheet.”
Switching to Booqable gave them a centralized booking system that their whole team could use, plus a built-in rental website builder that made them look the way a modern hire company should. Together, these changes helped them work more consistently, stay aligned day-to-day, and present a more professional experience online with the help of their trailer rental software and trailer rental website.
Running multiple trailer services
Alongside their rental arm, the team also operates Adelaide Trailer Centre, Adelaide Trailer Shop, and Adelaide Trailer Repairs. With several related businesses running at once and a five-person team handling deliveries and yard customers, they needed a system that kept every hire product accurate, available, and easy to book.
They rent out a large and growing fleet to a wide mix of customers, and the volume of bookings increased as their reputation grew. Managing this through spreadsheets wasn’t sustainable. The problem wasn’t just admin; it was clarity. They needed an all-in-one inventory system that cut the risk of double bookings and made online orders simple.
Using Booqable’s tools, their trailer rental website takes orders directly through a clean layout customers immediately understand. Lachlan shared that they now have “increased bookings, especially web-shop orders,” which shows how much easier it is for customers to self-serve.
Keeping track with the dashboard
Before Booqable, staying on top of pickups and returns was a major frustration. Doing this across spreadsheets and handwritten notes led to confusion and mistakes, especially during busy periods. Without Booqable’s automated pickup and return scheduler, the process relied on memory and constant double-checking.
Here’s how they use it. With the dashboard on desktop or mobile, staff can see every order in real time, collect the customer’s details at the counter, and mark trailers as picked up or returned on the spot. Lachlan describes the process as “effortless to collect details and mark trailers as picked up and returned.”
This achieves three practical things for their team: • Clear visibility of what is available and what is out. • No risk of overlapping bookings across staff. • Faster handovers during busy periods.
The dashboard has directly addressed the gaps that caused stress around scheduling. It solves the original painpoint of tracking movement across a busy trailer rental business, giving their team the clarity they needed.
Creating the perfect trailer rental website
Another major frustration was the old website. Lachlan describes it as “a website that doesn’t look like it’s straight from the 2000s,” and they wanted a better way to present their fleet and accept bookings. Doing this manually meant constant edits, making sure product details matched the spreadsheet, and hoping customers could find what they needed.
With the Booqable website builder, they launched a site with ease by choosing one of the ready-made templates, a theme customizer, a custom domain, and a layout that can link to their other trailer service pages. Everything syncs to the backend and the mobile app, so the moment something changes in the system, it updates online.
This achieves three things for them: • A modern, clean website their customers trust. • Accurate product availability without extra admin. • More online orders coming in without team involvement.
Customers immediately noticed the difference. Lachlan says they “fawn over our new website,” praising how easy it is to use. And because it connects directly to their trailer rental software, the site fixed their earlier issue of outdated information and disconnected processes.
Looking ahead
Adelaide Trailer Hire now runs their bookings, scheduling, and customer experience from one place. Their earlier issues with double bookings, unclear schedules, and a dated website have been replaced with tools that match the scale of their growing fleet.
With plans for satellite locations and more trailers on the way, Booqable supports the way they want to grow. The system brings everything together, helping the team save time, work consistently, and give customers the smooth experience they keep complimenting.
