Customer Support Representative, Europe

About the role:

We’re looking for a Customer Support Representative in Europe (CET timezone) to join the Booqable Customer team. As part of the team, you’ll be instrumental in contributing to the success of our users and shaping the future Booqable by processing feedback and customer insights. If you’re eager about tackling new challenges and don’t mind rolling up your sleeves, we want to hear from you!

Booqable’s Customer team plays a crucial role in expanding Booqable as we establish ourselves as the market leader in the rental software market. The Customer team is responsible for driving adoption and user engagement throughout the customer lifecycle, from being the first point of contact to supporting existing customers.

You will closely collaborate with all our teams (Customer, Sales, Marketing, and Product) to drive maximum value and success with Booqable customers.

We are looking for someone who can work in the CET timezone (we accept a time difference of 2 hours maximum).

What you’ll achieve:

• Support users throughout the entire customer journey and be the first point of contact.
• Handle all incoming conversations: answer questions, resolve and escalate technical issues, and document product feedback in our product management system.
• Support customers across various channels (chat, email, phone, and socials) with a casual, human tone of voice.
• Become a knowledge base of Booqable’s capabilities and best practices.
• Be an ambassador of Booqable, both internally and externally.
• Be the voice of the customer within the company.

Skills you’ll need to bring:

For this Customer Support Representative role, we are looking for someone with the following experience:

• 2+ years of experience in a customer-facing role at a fast-growing (software) company.
• Proven track record of engaging in customer-centric, problem-solving conversations.
• A keen interest in providing excellent customer support experiences.
• Fluency in English (2nd language Dutch, Spanish, French, or German would be a plus).
• Exceptional verbal and written communication skills.
• Knowledge of HTML, CSS, and preferably, JavaScript.
• You’re empathetic and enjoy teaching customers at all levels of technical proficiency.
• You’re self-aware, organized, and open to adapting to changing environments.
• Tech-savvy and the ability to learn and implement new knowledge and technology fast.
• You’re able to collaborate within a remote team environment to achieve set goals and quotas.
• Love putting the customer at the center of your day.
• Not afraid to jump on calls.

This is a full-time role for 36-40 hours/week.