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Customer Service Representative

Leeuwarden, NL

At Booqable, Customer Service is an essential part of our organization. The Customer Service team is primarily responsible for onboarding, educating, and supporting our customers.

The moment a customer decides to sign up for Booqable is the moment you start to help them run a successful rental business. You’ll be working directly with the customer to help them get the most out of Booqable, answer support questions, track feedback and help us improve our product.

What you’ll be doing:

  • Communicate with our customers using a variety of channels
  • Engage in welcome calls and follow-up calls
  • Answer questions and resolve customer issues
  • Track feedback and issues while working directly with the product team to improve the product
  • Become a knowledge-base about how Booqable works and its capabilities
  • Assist, educate, and help on-board new customers

You need to:

  • Speak and write English fluently
  • Understand customer problems and needs
  • Be able to explain products, features, and functionality with accuracy and simplicity
  • Efficiently resolve customer inquiries in a considerate and timely manner
  • Document customer issues efficiently and concisely
  • Be confident and courteous when communicating with customers

Nice to have:

  • Prior experience with software-as-a-service (SAAS) products
  • Elementary skills in HTML and CSS
  • You’re a naturally empathetic and articulate communicator

What we offer

💰

Competitive salary

💻

New MacBook Pro (or another notebook of your choice) + 34″ monitor

🌳

Casual work environment

🚘

Transport expenses

📚

Budget for books, online courses, and conferences

Missing something, let us know

Sounds good?

Don’t hesitate to apply for this job. Please send us your CV, motivation, and some examples of your work. We’re looking forward to your application!

Apply now