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Customer support

Anywhere

Our customers’ success is essential to our own. Your task is to assist, educate and onboard new customers.

The moment a customer decides to sign up for Booqable is the moment you start to help them run a successful rental business. You’ll be working directly with the customer to help them get the most out of Booqable, answer support questions, track feedback and help us improve our product.

What you’ll be doing:

  • Having conversations with our customers using a variety of channels
  • Answering questions and resolving customer issues
  • Tracking feedback and issues and working directly with the product team to improve the product
  • Becoming a knowledge-base about how Booqable works and its capabilities
  • Talking to customers in order to identify and target them better

You need to:

  • Speak and write English fluently
  • Understand customer problems and needs
  • Be able to explain products, features, and functionality with accuracy and simplicity
  • Efficiently resolve customer inquiries in a considerate and timely manner
  • Document customer issues efficiently and concisely
  • Think outside the box

Nice to have:

  • Prior experience with software-as-a-service (SaaS) products
  • Elementary skills in web technologies as HTML and CSS
  • You are a naturally empathetic and articulate communicator
  • You understand the web and how it works

What we offer

💰

Competitive salary

💻

New MacBook Pro (or another notebook of your choice) + 34″ monitor

🌳

Casual work environment

🚘

Transport expenses

📚

Budget for books, online courses, and conferences

Missing something, let us know

Sounds good?

Don’t hesitate to apply for this job. Please send us your CV, motivation, and some examples of your work. We’re looking forward to your application!

Apply now